POSITION RESPONSIBILITIES OF F.O DEPARTMENT··························· 2-23      

2.1    前厅部经理               F.O Manager ··················································· 2

2.2    前厅部秘书               F.O Secretary···················································· 3

2.3    大堂副理                 Assistant Manager·············································· 4

2.4    前台接待经理             Reception Manager············································ 6

2.5    前台接待员               Receptionist························································ 7

2.6    预订员                   Reservation Clerk··············································· 9 

2.7    总机督导                 Operator Captain·············································· 11

2.8    总机话务员               Operator·························································· 12

2.9    首席礼宾司               Chief Concierge················································ 13 

2.10   迎宾员                   Door man························································· 14 

2.11   行李员                   Bell man ························································· 16 

2.12   商务中心督导             B.C Captain····················································· 17

2.13   商务中心文员             B.C Clerk························································ 18

2.14   商场经理                 Gift Shop Manager··········································· 20

2.15   商场员工                 Seller ······························································ 21

2.16   医务室医生               Infirmary Doctor ············································· 22

第三章  前厅部各岗位操作程序